Technical Support Specialist

Be a part of the team behind our success!  At Advisor Group, we support more than 11,300 financial professionals, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special at our Securities America, Inc. business. 

IT Support Opportunity in Financial Services

Technical Support Specialist


Location:          12325 Port Grace Blvd, La Vista, NE 68128

Summary:

We are seeking a Technical Support Specialist at Securities America, Inc. (SAI), a member of Advisor Group, in our LaVista, NE (Omaha, NE) location.  The primary responsibility of this job is to answer questions from Company representatives and employees regarding technology, systems, and applications.  Additional duties include troubleshooting technical issues, configuring PCs, and downloading data from clearing firms and mutual fund companies.

Responsibilities:

  • Answer questions from Company representatives pertaining to a multitude of technology related issues regarding SA systems and applications.  Research issues as necessary and ensure prompt response.
  • Provide technical support and troubleshooting for Company representatives and employees. 
  • Receive help requests via telephone and email, assess problems, resolve (Level I and II support) or escalate to appropriate IS resources.
  • Configure PCs for employees ensuring access only to appropriate applications and screens.
  • Provide advice to Company representatives on necessary office technology needed to work with SAI
  • Maintain and support of all SA Applications and assist with training on applications to internal and external clients as needed.
  • All other duties as assigned

Education Requirements:

  • Associate degree in computer science is preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree.  Minimum of high school diploma or equivalent is required. 

Basic Requirements:

  • 1-2 years previous technology support experience required
  • Proven skill in troubleshooting and problem resolution in a Windows desktop environment
  • Familiarity with mobile device support i.e. iPhone, iPad, Android
  • Ability to communicate with customers, co-workers, and various business contacts in a courteous and professional manner
  • Ability to organize, prioritize, and handle multiple tasks
  • Ability to identify, analyze, and resolve computer software and network problems
  • Ability to pay close attention to detail
  • Ability to work under pressure and meet deadlines
  • Ability to work flexible schedule
  • Ability to be at work on a regular and predictable basis
  • Knowledge of technology, systems, and applications
  • Knowledge of computer operations, hardware, and software
  • Skill in effective verbal and written communications
  • Skill in utilizing various software packages such as Microsoft Office

Preferred Requirements:

  • Support experience with Mac OS is a plus
  • Prior Broker/Dealer experience in a support role is a plus
Equal Opportunity Employer

Advisor Group is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.

Unqualified Applications

Advisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Work Location

Unless expressly listed for the position, neither relocation benefits nor remote work arrangements are available for the position. Attendance at assigned business location on designated work schedule is required.

Recruiting Agencies

Advisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.