Investment Advisory Specialist

Be a part of the team behind our success! At Advisor Group, we support more than 5,000 financial advisors, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Client Service Opportunity in Financial Services

Investment Advisory Specialist

Location: 20 E. Thomas Rd Suite 2000 Phoenix, AZ 85012

Summary:

As an Investment Advisory Specialist you will be responsible for supporting our advisors by answering inbound calls and processing operational request related to our fee based platforms. Topics of requests may include: fee based billing, platform navigation, advisory account establishment and maintenance, ensuring timely trading execution, commission research, and manual billing calculations. You will be required to establish rapport with the financial professionals within the Advisor Group family.

Keys: customer service, advisor support, client support

Responsibilities:

  • Receive inbound calls from Advisors and clients who have advisory service related issues.
  • Processing daily trade related reports and FEI cases
  • Assist with navigation in advisory platforms: Wealth Management Platform, Managed Account Program, Pershing EBS Platform, etc.
  • Create a strong working relationship with Advisors and their assistants.
  • Educate Advisors where to find on line information
  • Process incoming on line requests from Advisors and resolve requests in a timely manner.
  • Log transactions into SalesForce CRM system for most inbound calls
  • Work independently to make decisions regarding resolution of issues.
  • Pay close attention to detail, process work accurately
  • Exercise judgment to know when to escalate issues to supervisor or manager
  • Communicate with other business units within the Advisor Group to resolve Advisors concerns and issues
  • Analyze problems and follow through to resolution
  • Work corroboratively with other business units to assure satisfaction of the needs of our Advisors
  • Meet quality and production goals
  • Provide peer to peer training
  • Keep up to date on changes to industry and business processes
  • All other duties as assigned

Education Requirements:

  • High school diploma (or equivalent) required.

Basic Requirements:

  • At least 1 year applicable industry experience.
  • Proficient with windows, Microsoft applications such as Word, Excel, and Outlook.
  • Ability to work well as part of a team.
  • Resourceful, detail oriented ability to multi-task, self-starter.
  • Exceptional organizational skills

Preferred Requirements:

  • Two to five years related brokerage experience preferred
  • FINRA Series 7 preferred
  • Experience with Advisory brokerage operations preferred
  • Experience with Wealth Management Platform, Pershing Netx360 and National Financial Systems Streetscape platforms