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Information Technology Opportunity in Financial Services

Technical Business Systems Analyst

Location:               20 East Thomas Road, Suite 2000, Phoenix, AZ 85012

Summary:

This Technical Business Systems Analyst (TBSA) is a member of the Salesforce Team and will be a liaison between product and developers to assist in defining scope, documenting and/or validating business requirements, identifying gaps, as well as assist with the applications implementation process.

 “We are looking for a driven and motivated individual to join our Salesforce team.”  

Keys:      Salesforce, Systems Analyst    

Responsibilities:

• Produce detailed functional requirement specifications from existing systems, previous drafts, and SME interviews.
• Assists in formulating and defining small project/system scope and objectives and developing detailed systems specifications from which programs will be written and that fit with internal system architecture standards.
• Develops and prepares computer systems requirements and develops procedures to process data.
• Analyzes functional problems and determines techniques and requirements most feasible for processing the data.
• Conduct gap analyses.
• Capture, mitigate and /or escalate issues in a timely fashion.
• Troubleshoot & evaluate requests that filter through ticketing system.
• Support tracking of bugs/enhancements/features as part of the change management process.
• Support maintenance of business systems and interface applications.

Education Requirements:

• Bachelor’s degree and/or equivalent required

Basic Requirements:

• Minimum 7-10 years’ relevant work experience
• Experience in development of project documentation, testing materials and execution, training materials, requirements gathering including downstream and upstream interface requirements and adhering to a project management methodology is a must
• Solid understanding of Salesforce CRM required
• Strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Possess a strong ability to work independently, multi-task, and successfully manage time.

Preferred Requirements:

• Solid understanding of Financial Services industry is a plus