Commissions Specialist- Advisor Compensation

Accounting & Finance Opportunity in Financial Services

Commissions Specialist- Advisor Compensation


Location(s):      12325 Port Grace Blvd La Vista, NE 68128 preferred, remote considered

Role Type:        Full Time

Summary:

The primary responsibility of this position is to research and resolve compensation matters in a timely manner for Company Representatives.  Additional responsibilities include maintaining positive relationships with representatives, product sponsors and team members.  Excellent customer service is expected to enhance the representative experience throughout their time with Securities America. 

Responsibilities:

  • Research and resolve compensation matters including but not limited to missing compensation, ticket charges, incorrect payouts, adjustments, client data issues, trails, transactions on hold, 1099 issues
  • Respond to internal and external inquiries via the telephone, fax, email, or case management system
  • Contact product companies to obtain additional information (i.e. locate compensation, verify rep or account numbers, date account established, etc.) to solve research issues.
  • Understand how processes and procedures work with one another
  • Research and collect debit balances
  • Perform audits for payout changes, terminated representatives, and rep of record changes.
  • Provide training for new and existing representatives regarding Compensation reports.
  • Maintain relationships with internal and external customers
  • Collaborate with other departments to enhance the representative experience.
  • Evaluate controls and address gaps with Manager through department collaboration efforts, enhanced SOPs, etc.
  • Generate reports from various resources
  • Conduct risk awareness pertaining to department and enterprise objectives
  • Participate in Quality Improvement Procedures
  • All other duties as assigned

Education Requirements:

  • Bachelor’s Degree Preferred, H.S. Diploma or GED certificate + Significant Practical Experience will be considered

Basic Requirements:

  • Previous customer service experience required
  • 6-12 months securities industry experience
  • Knowledge of general securities industry terminology and practices
  • Cashiering or cash drawer experience, preferred
  • Ability to identify process challenges and initiate quality improvement
  • Ability to establish and maintain effective relationships with customers to gain their trust and respect
  • Willingness to take ownership and responsibility of actions
  • Ability to effectively function as a team player and work cooperatively with management and employees throughout the company
  • Ability to maintain confidentiality
  • Strong initiative to take on projects and additional responsibilities
  • Ability to work independently and make good decisions
  • Ability to learn quickly and effectively cope with new challenges
  • Ability to work and remain focused under pressure
  • Skill in time management and priority setting
  • Ability to multitask
  • Strong analytical skills including the ability to research, use resources effectively and efficiently, and make rule-based decisions
  • Mathematical and problem-solving skills
  • Ability to actively listen and take complete and accurate notes
  • Ability to pay close attention to detail
  • Ability to be at work on a regular and predictable basis
  • Excellent verbal and written communications
  • Skilled in operating personal computer and various software packages (Microsoft Office, Outlook, Excel, etc.)

Be A Part Of The Team Behind Our Success!

At Advisor Group, we support financial professionals across the nation, the people who help everyday Americans achieve their dreams. We’re a billion-dollar business with the mentality and drive of a startup. Join us in building something special.

Equal Opportunity Employer

Advisor Group is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Advisor Group.

Unqualified Applications

Advisor Group does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Advisor Group only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.